Multifunctional Kneeler & Seat

Kneeler & Stool 1x Free Tool Pouch x1

Instruction Manual

Generally, we will send the items as soon as possible once your payment is completed. 

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the same location such as the United States, Europe, China, Australia etc... It may take anywhere from 7-14 business days on average. This is highly dependent on the customs and import process in your country.

Shipping Method: ePacket, EMS, USPS

Delivery Time:

1. EMS usually takes up to 20 working days(not including holiday and weekend)
2. ePacket usually takes 7-15 working days(not including holiday and weekend)
3. USPS usually takes 1-5 working days(not including holiday and weekend)

Note: Sometimes it may be delayed by many unsteady factors like

customs, flights, weather, etc which are uncontrollable. Please be patient

and you will receive the parcel.

Shipping FAQ

Is shipping included in the prices?

Yes free shipping on all orders.

How do I change my delivery address?

Please contact us as soon as you realize you need to change the delivery

address as once it is shipped we cannot change the address. Contact

Customer Service (email to info@mytoolhouse.com) Immediately!

How do I cancel an order?

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@itoolmarket.com. Please note that returns will need to be sent to the following address: Fast Prep USA - Anatolii6500 NW 21st Ave, Bay 9, Fort Lauderdale, FL, 33309

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@itoolmarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@itoolmarket.com